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FAQs Shipping & Returns


 How do I check the status of my order?

  • A link will be sent along with the tracking details on your registered email ID, we request you to check the spam folder of your email ID in case you haven’t received any email after dispatch in your inbox.

 How can I get my order delivered faster?

  • Any order after dispatch will take 3-7 working days in order to reach its destination, the cost of which is included in the purchase price of the product. However if you wish to get it shipped in priority kindly contact us at sales@hindheco.com and pay the difference amount for shipping and we will take it further.


 What is HINDHECO Life’s Policy?

  • Order once placed cannot be cancelled. However, you can email us at sales@hindheco.com in case of any exceptions or modifications in the order and we would be glad to help you out.

 Can I modify the shipping address of my order after it has been placed?

  • You can change the shipping address free of cost as long as the shipment is not dispatched from our warehouse. However you have to pay additional amount if your shipment is already dispatched from our location and is in transit. You can contact us at sales@hindheco.com for any such request.

 How do I cancel my Order?

  • Order once placed cannot be cancelled, however, there are exceptions to this policy. You can write us at sales@hindheco.com for further details.

 I just canceled my order. When will I receive my refund?

  • We do not have any refund policy. However in the case of any cancellations we can provide you with a credit coupon, which you can use to purchase any product of same or higher value.

Where should I self-ship the Returns?

  • Kindly secure the package in the box provided to you with the products inside and you can send it over with your preferred courier partner and send it to the following address:
             Hindustan Hemp Company
             Unit No. 21-22, Panch Vati, Hiranandani, Powai, Mumbai-400076
Why has my return request been declined?
  • You return request can be declined due to the following reasons:
    1. No pickup available from your location via our courier partners.
    2. Multiple returns happened from the same address/customer.
 Why did the pick up of my product fail?
  • The pickup usually happens on the day when the pickup request is created from our end. However, due to unforeseen circumstances, depending on the region that you live in, you can face some delay. However rest assured the pickup will happen in couple of days.
 How do I cancel the order, I have placed?
  • The order once placed cannot be cancelled. However if you wish to get in touch with us you can write to us at sales@hindheco.com and explain us the situation. We will be happy to help you out.
 How do I create a Return Request?
  • Kindly email us at sales@hindheco.com and we can proceed further with the request.