At HINDHECO (yuvaanlife.com) in order to
ensure that every transaction on our website is seamless and without any hassle,
we take great care in delivering our products and adhere to the highest quality
standards. As a policy, we do not offer returns or exchanges on products which
are delivered in perfect condition as per the order placed.
If you have an incorrect product
delivered to you (product that doesn’t match the item in the order
confirmation), or if the product you received has a genuine
quality/manufacturing defect then we will be happy to exchange your product for
items can be exchanged within 3 days upon delivery of products. Items exchanged
for the first time will be free of cost, upon any subsequent exchange the
charges borne will be levied on the customer. If you’ve received a defective
product, send us pictures of the damaged item and within a span of 48
hours and upon the same product or an alternative product of your choice
failing to be in stock, we will be happy to offer you a refund (after following
a quality check) which will be processed in 14 working days (after the product
reaches us). The refund shall be made through online mode. Orders once placed,
cannot be cancelled.
To return or exchange a product or
report any damages in transit please get in touch with our customer care within
48 hours of delivery at +91 9819 555 213 from Monday to Saturday, between 9:00
AM to 6:00 PM (IST) or email us at firstname.lastname@example.org with your order
number, date of transaction, delivery address and an image of the wrongfully
delivered or defective item.
Our customer care team will look into
the issue and respond to you within 72 working hours. We typically make a
reverse pick-up within 3-4 working days. Given the nature of our products, we
reserve sole discretion to provide resolution as we deem fit.
Every return or exchange request is
treated as an individual case. We are unable to offer refunds if we have been
given an incorrect or incomplete shipping address, or if there are three failed
delivery attempts by our shipping agency and/or the package is refused by the